Payment

I do not handle booking or payment details directly. All payment is processed through Stripe on behalf of StartPlaying, and questions or concerns should be taken up with them first should any payment issues arise. You are responsible for ensuring that all payments are processed correctly and notifying the responsible parties when issues may arise.

Payment Expectations
You will be charged the agreed-upon booking price 60 minutes after the start of a game session. If there is an issue processing your payment, you will receive an email notification from StartPlaying with an opportunity to correct whatever issue may have occurred. If you do not receive a notification from StartPlaying, you have not been charged. You will not be charged for a game that does not run.

I will assume good faith in all circumstances and hope players will keep me appraised of their financial situation. I am aware that Stripe does not tolerate certain payment methods and that there may be failed payments every week due to technological limitations beyond the player's control. I typically cash out my weekly payments on Saturday nights. For regular players, please reach out if you are experiencing financial difficulties and we can work towards a solution that will keep you in the game until these issues are resolved.

Please be aware that you cannot join a new campaign with any game master on StartPlaying unless you have processed all overdue payments.

Refunds
In accordance with StartPlaying's terms of service, I am happy to offer players refunds under specific circumstances, including but not limited to:


 * "Glitch" charges – duplicate charges, charges for games that did not run, charges for games that were advertised as ree, or any other instance in which payment should not have been taken
 * Unavoidable technical issues that prevented a player from participating, such as Internet outages, power outages, or environmental hazards and natural disasters that interfered with online play
 * Other emergencies, such as medical or household issues, which require a player to step away from the table mid-session

As an alternative to refunds, should a player in a long-term paid campaign experience one of the aforementioned issues that interrupts their participation in the game, I will offer their next session at free or reduced price. I do not offer refunds to players who missed a session without informing me prior (i.e. "no-call, no-shows") or players who decided mid-session that I did not meet their preferences. I spend multiple hours per week preparing sessions with the understanding that you will participate, and your payment is compensation for this preparation. The exception to this rule is if you believe that I have engaged in false advertising – for example, if I advertise that a game session will last 3-4 hours and it lasts only 2.